Terms of Service

Last updated: October 05, 2026

1. Operator and agreement

Reputee AI (reputee.ai) is operated by Jakub Różycki, Łokietka 5, 30-010 Kraków, Poland. NIP: 6772461810; VAT-EU: PL6772461810; REGON: 388353367. Contact: [email protected].

These Terms govern our website, hosted application and related monitoring and analysis services (the “Service”). “We” means the operator; “you” means the customer and, where applicable, its authorised users. By continuing with sign-in or creating an account after these Terms have been presented to you, you agree to them. If you disagree, do not create an account or use the application. Sending a website enquiry does not purchase a subscription.

You must be at least 18 and legally able to enter into this agreement. If acting for an organisation, you must have authority to bind it. The Service is designed for professional use, but nothing in these Terms removes mandatory rights of consumers or customers entitled to consumer-like protection.

2. What Reputee provides

Reputee submits saved questions to selected AI systems, preserves responses and evidence, detects configured company or product references, and provides optional recommendation and sentiment analysis. Available features and usage limits depend on your plan and the providers enabled for your project.

Results describe the recorded questions, configurations, providers and time periods. They are not a complete survey of AI search, a universal ranking or measured market share. AI-generated analysis, content recommendations and question suggestions are interpretations or drafts, not verified facts. Website examples using fictional data are illustrative, not customer results.

We do not control third-party answers and do not guarantee more mentions, recommendations, improved search placement, revenue or other business outcomes. Verify material claims independently before publishing or relying on them.

3. Accounts and organisation access

Production accounts use GitHub authentication. Signing in does not itself grant access to your GitHub repositories. Keep your credentials secure, provide accurate information and notify us promptly of suspected unauthorised access.

Organisation owners and administrators manage membership and shared workspace access. You are responsible for your authorised users' use of the Service, except to the extent an issue is caused by our breach or applicable law provides otherwise.

4. Free and Pro plans

We offer a Free plan and a Pro plan at USD $20 per month, exclusive of VAT, GST and other applicable indirect taxes. Required taxes and the total payable are shown before payment. Plan limits and included features are described on the website or in the applicable order; an advertised feature may be identified as beta or forthcoming and is not a promise of immediate availability.

Using Free does not create a paid subscription. Pro starts only when you authorise a paid order. Usage or modeled provider-cost figures displayed in the application are informational estimates, not invoices or additional charges you have automatically agreed to pay. Any separately chargeable usage requires disclosure and agreement before it is incurred.

5. Stripe, renewal and cancellation

Stripe processes payments and supports billing and invoicing. By subscribing to Pro, you authorise the monthly subscription fee plus applicable taxes. Billing documents and payment-management options are provided through Stripe where available; contact us if you need assistance.

Pro automatically renews each month until cancelled. You can cancel through the billing options provided with your subscription or email [email protected] before the next renewal. Cancellation takes effect at the end of the current paid period; you retain paid access until then. Disconnecting GitHub or stopping monitoring does not cancel billing.

We will notify you at least 30 days before a price increase applies to a future renewal, so you can cancel before it takes effect. We may suspend paid access for overdue fees; where practicable, we will notify you and give you an opportunity to resolve a failed payment.

6. Refunds and mandatory rights

For the first paid billing cycle, you may request a full refund within 7 days of the initial charge if significant service-performance issues materially impair functionality. Approved refunds are processed within 14 business days, unless applicable law requires sooner. Other discretionary refunds are considered reasonably on a case-by-case basis.

Cancellation alone does not entitle a business customer to a refund for the current period. This does not restrict remedies for non-performance, statutory withdrawal rights or refunds required by law. Where you have a statutory right to withdraw, including an applicable 14-day right for a distance contract, it is not waived simply by signing in or accepting these Terms. Contact us to exercise it; any request for early performance and its legal consequences must be separately disclosed where required.

7. Your content and AI providers

You retain your rights in company profiles, personas, saved questions and other material you submit (“Customer Content”). You grant us a limited, non-exclusive permission to store, process, reproduce and transmit it as needed to provide and secure the Service, support you and meet legal obligations. This does not transfer ownership or permit marketing use of your confidential content.

You must have the rights and lawful basis necessary to submit Customer Content and authorise its processing. Do not include credentials, special-category personal data or confidential third-party information in monitoring inputs.

Questions and request context are sent to the selected AI provider, currently OpenAI or Anthropic. When recommendation analysis is enabled, recorded responses and relevant company and prompt context are sent to TypeSafe. Provider processing and retention are subject to the applicable arrangements and configuration; do not assume all requests have zero retention. See our Privacy Policy.

AI outputs can be inaccurate, incomplete, biased, inconsistent or outdated, including incorrect claims about companies or competitors. Citations do not guarantee accuracy. Outputs may contain third-party material; access through Reputee does not confer ownership or unrestricted republication rights.

8. Privacy and confidentiality

Our Privacy Policy describes personal-data handling. Agreeing to these Terms acknowledges that notice, but is not consent to analytics or marketing.

Each party must protect the other's non-public confidential information with reasonable care and use it only for this agreement. Disclosure is permitted to people and providers who need access under appropriate obligations, or where required by law. Information lawfully public, independently developed or lawfully received without restrictions is excluded.

If the intended use requires us to process personal data on your organisation's behalf, contact us before submitting it so that appropriate data-processing terms can be agreed. These Terms do not replace a required data-processing agreement.

9. Acceptable use

You must not use the Service to:

  • Break the law or infringe intellectual-property, privacy or other rights.
  • Submit malware, steal credentials, gain unauthorised access or bypass security controls.
  • Disrupt the Service, evade usage limits or conduct security testing without our permission.
  • Harass others or knowingly publish deceptive or unlawful claims using generated content.
  • Make unlawful decisions about individuals based on automated analysis.
  • Violate export controls or sanctions.

We may suspend access as reasonably necessary to address a material breach, abuse or a security threat. Where safe and lawful, we will explain the reason and provide an opportunity to remedy it.

10. Intellectual property and feedback

We and our licensors retain rights in the Service's software, branding, design and original materials. You may use the Service in accordance with your plan and these Terms during the agreement.

If you voluntarily provide non-confidential product suggestions, you permit us to use them to improve the Service without compensation. You retain ownership of your feedback; this permission does not cover confidential Customer Content.

11. Availability and service changes

The Service is provided as available. Unless separately agreed in writing, there is no uptime percentage, response-time guarantee or service-credit entitlement. Maintenance and third-party model, API, search or infrastructure changes can interrupt service or affect results and comparability.

Beta and early-access features may change or be withdrawn and should not be used for critical operations. We will give reasonable notice of material changes to paid features where practicable. For changes materially disadvantaging a paid customer, we will give 30 days' notice and an opportunity to cancel, except where urgent security or legal reasons require earlier action. Applicable statutory remedies remain available.

12. Closure, export and deletion

Email us to request account closure, a data export or deletion. Subscription cancellation and account or organisation deletion are separate actions. You must have authority to request an organisation's data deletion.

We delete account and monitoring data from active systems within 30 days of a verified deletion request, subject to lawful retention, and backups expire within 90 days. If you need an export, request it before deletion; we cannot recover data that has already been deleted. Personal-data rights and retention exceptions are described in our Privacy Policy.

We may terminate for a material breach that is not remedied after reasonable notice, or immediately where necessary to prevent serious harm or comply with law. Fees properly incurred before termination remain payable, subject to any applicable refunds and mandatory remedies.

13. Warranties and liability

To the extent permitted by law, we do not warrant that the Service will be uninterrupted or that AI outputs will be accurate or fit for a particular decision. This does not exclude obligations that cannot lawfully be excluded.

For business customers, to the extent permitted by law, we are not liable for indirect or consequential losses, and our aggregate liability arising from the agreement is limited to the subscription fees you paid in the 12 months preceding the event giving rise to the claim.

These exclusions and limits do not apply to fraud, wilful misconduct or liability that cannot legally be excluded or limited. They do not restrict mandatory consumer rights or statutory rights under data-protection law.

14. Governing law and disputes

Polish law governs these Terms. Business-customer disputes are subject to the competent Polish courts. Consumers and customers entitled to consumer-like protection retain mandatory protections and jurisdiction rights available under applicable law.

Please contact us to seek an informal resolution; doing so is not a condition of exercising legal rights.

15. Changes and contact

We will notify customers of material changes to these Terms at least 30 days before they take effect, except where urgent security or legal requirements justify a shorter period. Changes are not retroactive. You may cancel before material changes take effect; where renewed agreement is legally required, we will obtain it.

If a provision is unenforceable, the remainder applies to the extent permitted by law. Not enforcing a provision is not a waiver. Accrued obligations and provisions concerning confidentiality, intellectual property and lawful liability survive termination where appropriate.

Contact: [email protected], Jakub Różycki, Łokietka 5, 30-010 Kraków, Poland.